Chicago-style pizza Essay
Yum! Brands, Inc. , based in Louisville, Ky. , is the worldâ€™s largest restaurant company in terms of system units with more than 39,000 restaurants in more than 125 countries and territories and 1.
4 million associates. Yum! is ranked #213 on the Fortune 500 List and generated more than $13 billion in revenue in 2012. Our brands KFC, Pizza Hut and Taco Bell â€“ are the global leaders of the chicken, pizza and Mexican-style food categories.
Yum! Brands, Inc. , based in Louisville, Ky., is the worldâ€™s largest restaurant company in terms of system units with more than 39,000 restaurants in more than 125 countries and territories and 1. 4 million associates. Yum! is ranked on the Fortune 500 List and generated more than $13 billion in revenue in 2012. Our brands KFC, Pizza Hut and Taco Bell â€“ are the global leaders of the chicken, pizza and Mexican-style food categories. YUM! VISION STRATEGY Yum! Brands is committed to continuing the success realized during our first ten years.
Our success has only just begun as we look forward to the future, one which promises a long runway for growth, especially on an international level. We maintain a consistent commitment to deliver at least 10% EPS growth annually. With nearly 38,000 restaurants in over 120 countries and territories, Yum! Brands international growth sees no signs of stopping as we continue to enter international markets, introducing people around the world to our winning brands.
The Yum! system includes four operating segments: U.S. , International (Yum! Restaurants International), China and India Divisions. Outside the United States in 2012, the Yum! system opened approximately five new restaurants each day of the year, making it a leader in international retail development. At Yum! were building a vibrant global business by focusing on four key business strategies: Build leading brands across China in every significant category Drive aggressive international expansion and build strong brands everywhere Dramatically improve U. S.brand positions, consistency and returns Drive industry-leading, long-term shareholder and franchisee value.
Results for 2012 once again affirmed our consistent record of success with 13% Earnings Per Share (EPS) growth, which marks the eleventh straight year we delivered at least 13% growth and exceeded our 10% EPS growth target. For the full year 2012, we opened 1,976 new restaurants outside the U. S. Importantly, we achieved Return on Investment Capital (ROIC) of 22%+ and continued to be an industry leader.
Were proud of the unique culture weve built, one thats filled with energy, opportunity, and fun. We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background. Yum! is a place where anyone can, and does, make a difference.
Recognition is an integral part of our culture â€” we celebrate things big and small. In fact, We love celebrating the achievement of others and have lots of fun doing it! is one of our How We Win Together2 principles and the reason our culture is brimming with positive energy, teamwork, and fun. [pic]We believe that our customers experience will never exceed that of our team members. For that reason, our Dynasty Model starts with our people.
We know that people dont just play a role in our success â€“ they are the reason for our success. Our corporate values â€“ what we call our How We Win Together principles â€“ are built around a People Capability First philosophy and lay the groundwork for the way we team together every day.
Chairman and CEO David Novak personally models a recognition culture in a light hearted way with his own Yum! Award â€” a set of chomping dentures with legs given to all those who walk the talk of leadership. All leaders in the company have their own personal recognition awards, which has resulted in such highly prestigious honors as the Big Cheese hat recognition at Pizza Hut, the Warp Speed award at KFC, Sauce Packet at Taco Bell, and the Big Leap Award at Yum! Restaurants International.
To the right are a few examples of different Yum! recognition awards and their recipients. YUM! BRANDS RECOGNIZED BY INTERNATIONAL FRANCHISE ASSOCIATION FOR ACCOMPLISHMENTS IN DIVERSITY AND INCLUSION LOUISVILLE, KY, February 28, 2013 â€“ Yum! Brands, Inc. (NYSE: YUM), the worldâ€™s largest restaurant company with more than 39,000 KFC, Pizza Hut and Taco Bell restaurants in over 125 countries has been awarded the International Franchise Associationâ€™s Ronald E. Harrison Award for its accomplishments in Diversity and Inclusion.
â€œWe are honored to receive this award and are proud of the progress we have made toward our strategic diversity and inclusion vision to grow leadership, franchisee and supplier pipelines that increasingly reflect our diverse customer and investor base, â€ said James Fripp, Senior Director of Global Diversity and Inclusion, Yum! Brands, Inc. Yum! Brandsâ€™ commitment to diversity is an organizational priority that begins at the top. Chairman and CEO David Novak personally reviews diversity progress throughout the year to identify and accelerate development of next generation talent at every managerial level.
More than 50 percent of Yum! â€™s U. S. workforce are minorities as well as more than 50 percent of the Companys new hires. Yum! is increasing the representation of African Americans, Hispanics and women among its key talent and growing the pipeline of diversity in its mid-level manager ranks. In addition, all of its brands have leadership initiatives focused on high-potential diverse talent, and all leaders serve as mentors. For the past several years, Yum! Brands has been recognized for its commitment to diversity and inclusion.
The Company has been named one of FORTUNE magazineâ€™s â€œTop 50 Employers for Minoritiesâ€ and â€œTop 50 Employers for Women,â€ one of BLACK ENTERPRISEâ€™s â€œ40 Best Companies for Diversityâ€ for seven consecutive years, one of Hispanic Magazineâ€™s â€œCorporate 100 Companies Providing Opportunities for Hispanics,â€ one of Hispanic Enterprise Magazineâ€™s â€œTop 50 Corporations for Supplier Diversity,â€ one of Corporate Responsibility Officer magazineâ€™s â€œ100 Best Corporate Citizensâ€ and by BusinessWeek as one of the â€œTop 15 Companies for In-Kind Corporate Philanthropy.
â€ Yum! â€™s strategy for leveraging diversity includes franchising and supplier diversity. Yum! supports minority entrepreneurship through its sponsorship of the National Minority Supplier Development Council, Women Business Enterprise National Council, U. S. Pan Asian American Chamber of Commerce and is a founding member of the International Franchise Associationâ€™s Diversity Institute. In addition, the Company has demonstrated its commitment to diversity by refranchising hundreds of restaurants to minority franchisees over the last few years.
Yum!â€™s diversity strategy also includes employment, leadership development and community involvement. More than 25 percent of the Companyâ€™s annual corporate giving goes to support predominantly minority communities. Each year, Yum! partners with its multicultural customers through high-impact programs like: KFC Pride 360Â°, LULAC and Organization of Chinese Americans (OCA) National Young Professional and Youth and College Programs, creation of the Poder Magazine Hispana Leadership Summit, and a strategic partnership with National Urban Leagueâ€™s Young Professionals, among others.
In addition, Yum! is a founding member and supports organizations such as the Womenâ€™s Foodservice Forum and the Multicultural Foodservice and Hospitality Alliance in order to help grow diverse, emerging leaders in the restaurant industry. Yum! Brands, Inc. , based in Louisville, Kentucky, is the worldâ€™s largest restaurant company in terms of system units with more than 39,000 KFC, Pizza Hut and Taco Bell restaurants in more than 125 countries and 1. 4 million associates. Yum! is ranked #213 on the FORTUNE 500 list, with revenues of more than $13 billion in 2012.
The Companyâ€™s restaurant brands KFC, Pizza Hut and Taco Bell are the global leaders of the chicken, pizza and Mexican-style food categories. Outside the United States, the Yum! Brands system opened approximately four new restaurants each day of the year, making it a leader in international retail development. The Company has consistently been recognized for its reward and recognition culture, diversity leadership, community giving and consistent shareholder returns.
Pizza Hut, Inc., based in Plano, Texas, is the worldâ€™s largest pizza restaurant, specializing in the pizzas you never have to settle for Pan Pizza, Thin â€™N CrispyÂ® Pizza, Hand-Tossed Style Pizza and Stuffed Crust Pizza. [pic] Pizza Hut is an American restaurant chain and international franchise that offers different styles of pizza along withside dishes including salad, pasta, buffalo wings, breadsticks, and garlic bread. Corporately known as Pizza Hut, Inc. , it is a subsidiary of Yum! Brands, Inc. , the worlds largest restaurant company.
 As of 2012, there were more than 6,000 Pizza Hut restaurants in the United States, and more than 5,139 store locations in 94 other countries and territories around the world.  Main article: History of Pizza Hut Pizza Hut was founded in 1958 by brothers Dan and Frank Carney in their hometown of Wichita, Kansas. When a friend suggested opening a pizza parlorâ€”then a rarityâ€”they agreed that the idea could prove successful, and they borrowed $600 from their mother to start a business with partner John Bender.
Renting a small building at 503 South Bluff in downtown Wichita and purchasing secondhand equipment to make pizzas, the Carneys and Bender opened the first Pizza Hut restaurant; on opening night, they gave pizza away to encourage community interest. A year later, in 1959, Pizza Hut was incorporated in Kansas, and Dick Hassur opened the first franchise unit in Topeka. Pizza Hut is split into several different restaurant formats; the original family-style dine-in locations; store front delivery and carry-out locations; and hybrid locations that offer carry-out, delivery, and dine-in options.
Many full-size Pizza Hut locations offer lunch buffet, with all-you-can-eat pizza, salad, bread sticks, and a specialpasta. Additionally, Pizza Hut also has a number of other business concepts that are different from the store type; Pizza Hut Bistro locations are Red Roofs which offer an expanded menu and slightly more upscale options. Pizza Hut Express and The Hut locations are fast food restaurants. They offer a limited menu with many products not found at traditional Pizza Huts.
These type of stores are often paired in a colocated location with a sibling brand such as WingStreet, KFC orTaco Bell, and are also found on college campuses, food courts, theme parks, and in stores such as Target and Walmart. Vintage Red Roof locations can be found throughout the United States, and quite a few exist in the UK and Australia, and Mexico. Even so, many such locations offer delivery/carryout service. This building style was common in the late 1960s and early 1970s.
The name Red Roof is somewhat anachronistic now, since many locations have brown roofs. Dozens of Red Roofs have closed or been relocated/rebuilt. Many Red Roof branches have beer if not a full bar, music from a jukebox, and sometimes an arcade. In the mid 1980s, the company moved into other successful formats including delivery/carryout and the fast food Express model. The oldest continuously operating Pizza Hut in the world is in Manhattan, Kansas, in a shopping and tavern district known as Aggieville near Kansas State University.
[pic] Pizza Hut location in Santa Ana, El Salvador In North America, Pizza Hut sells Stuffed crust pizza, with the outermost edge wrapped around a cylinder of mozzarella cheese; Hand-Tossed, more like traditional pizzeria crusts; Thin N Crispy, a thin, crisp dough which was Pizza Huts original style; Dippin Strips pizza, a pizza cut into small strips that can be dipped into a number of sauces; and The Edge pizza, where the toppings nearly reach to the edge of the pizza.
There was also formerly a crust that was not as thick as Pizza Huts pan pizza, and not as thin as its thin crust. This crust was used on the Full House XL pizza and discontinued in 2007. There are regional differences in the products and bases sold.  Pizza Hut experiments with new products frequently, with less successful ones being discontinued. These include the initially popular two-foot by one-foot square cut pizza Bigfoot, the 16 Big New Yorker, made with a sweet sauce, the Chicago Dish Pizza and Sicilian pizza, the latter also offered in 2006 as Lasagna Pizza.
Other products Pizza Hut has offered are the Pzone, which is Pizza Huts version of the calzone; the Cheesy Bites pizza, similar to the Stuffed Crust pizza except the crust has been divided into 28 bite-sized pieces that can be pulled apart; and the Insider pizza, where a layer of cheese is in between two layers of dough. Another limited time offer was a Double Deep pizza with double the toppings and 50% more cheese, with the crust wrapped over the top to hold in all the toppings. In 1985 Pizza Hut introduced the Priazzo, a two-crusted Italian pie that resembled a deep-dish pizza.
Varieties included Priazzo Milano, a blend of Italian sausage, pepperoni, beef, pork fillings, a hint of bacon, mozzarella and cheddar cheese; Priazzo Florentine, a light blend of five cheeses with ham and a touch of spinach, and Priazzo Roma, stuffed with pepperoni, mushrooms, Italian sausage, pork filling, onions, mozzarella and cheddar cheese. The double-crusted pie was topped with a layer of tomato sauce and melted cheese. The Priazzo was introduced by a $15 million advertising campaign, but proved too labor-intensive and was removed from the menu several years later.
Depending on the individual restaurant size, Pizza Huts also may offer pasta dinners such as spaghetti and Cavatini â€“ a mixture of Cavatelli (shells), Rotini (spirals), and Rotelle (wheels). [pic] [pic] Pizza Hut Bistro concept location located in Indianapolis, Illinois A new, upscale concept was unveiled in 2004, called Pizza Hut Italian Bistro. Unveiled at fifty locations nationwide, the Bistro is similar to a traditional Pizza Hut, except that new, Italian themed dishes are offered, such as penne pasta, chicken pomodoro, toasted sandwiches and other foods.
 Instead of black, white, and red, Bistro locations feature a burgundy and tan motif.  Pizza Hut Bistros still serve the chains traditional pizzas and sides as well. In some cases, Pizza Hut has replaced a Red Roof location with the new concept. Pizza Hut on May 9, 2008, created and sold in Seattle, Denver, and Dallas, The Natural, featuring organic ingredients. This was discontinued on October 27, 2009 in the Dallas market.  It has since launched a nationwide advertising campaign. Also in 2008, Pizza Hut created their biggest pizza ever, the Panormous Pizza.
[pic] A small Pizza Hut offering takeaway and delivery only inBramley, Leeds, UK. Pizza Hut introduced stuffed pan pizza on August 23, 2009. Unlike a regular stuffed crust pizza, cheese is not inside the crust, just pressed into the pan crust. Pizza Hut introduced the Big Italy, a pizza that is almost two feet long on August 22, 2010. In 2010, Pizza Hut came under fire when its supplier of palm oil, Sinar Mas, was exposed to be illegally slashing and burning the Paradise Forests of Indonesia to plant palm oil plantations.
 Due to its previous ownership by PepsiCo, Pizza Hut, as with all Yum! Brands concepts, have a lifetime contract to sell Pepsi products. While Pizza Hut was owned by Pepsi, all three of Pizza Huts major competitorsDominos Pizza, Papa Johns Pizza, and Little Caesarsall sold Coca-Cola products. However, since Pepsis divestment of its restaurantbusiness, both Papa Johns (in 2012) and Little Caesars (in 2007) later switched to Pepsi products themselves. Pizza Hut developed a pizza for use as space food, which was delivered to the International Space Station in 2001.
 It was vacuum sealed and about 6 inches (15 cm) in diameter to fit in the Stations oven.  It was launched on a Soyuz and successfully eaten by Yuri Usachov in orbit.  In 2012, Pizza Hut released its own brand of perfume.  Advertising [pic] Long-time/former Pizza Hut logo (1967â€“1999). Many older locations started with an earlier 1965 logo but were soon upgraded. Some locations still use this logo [pic] Pizza Hut Pepper Salt Pizza Huts very first ad was Putt Putt to the Pizza Hut.
It starts with a man apparently ordering take-out and driving his 1965 Mustang JR to Pizza Hut, while some of the townspeople start chasing him. He picks up his pizza and goes to his house, when all of the people who were chasing him start eating all the pizza except the man who ordered it. Frustrated, he calls Pizza Hut again. Until early 2007, Pizza Huts main advertising slogan was Gather round the good stuff, and was Now Youre Eating! from 2008 to 2009. From 2009 to 2012, the advertising slogan was Your Favorites.
Your Pizza Hut. The advertising slogan is currently Make it great, an updated version of the original Makin it great slogan that was used from 1987 to 1993. Pizza Hut does not have an official international mascot, but at one time, there were commercials in the United States called The Pizza Head Show. These commercials ran from 1993 to 1997 and were based loosely on the Mr. Bill shorts from Saturday Night Live in the 1970s. The ads featured a slice of pizza with a face made out of toppings called Pizza Head.
In the 1970s Pizza Hut used the signature red roof with a jolly man named Pizza Hut Pete. Pete was on the bags, cups, balloons and hand puppets for the kids. In Australia during the Mid to late 1990s, the advertising mascot was a delivery boy named Dougie, with boyish good looks who, upon delivering pizza to his father, would hear the catchphrase Heres a tip: be good to your mother. Adding to the impact of these advertisements, the role of Dougie was played by famous Australian soap opera and police drama actor Diarmid Heidenreich.
Pizza Hut sponsored the 1989 film Back to the Future Part II, and offered a free pair of futuristic sunglasses, known as Solar Shades, with the purchase of Pizza Hut pizza. Pizza Hut also engaged in product placement within the film itself, having a futuristic version of their logo with their trademarked red hut printed on the side of a mylardehydrated pizza wrapper in the McFly family dinner scene, and appear on a storefront inHill Valley in the year 2015.  The 1990 NES game Teenage Mutant Ninja Turtles II: The Arcade Game, came with a coupon for a free pizza.
The game was filled with Pizza Hut advertising (the first ever console video game with product placement) and pizza that would refill the characters life. In 1994, Donald Trump and ex-wife Ivana Trump starred in a commercial. The ending of the commercial showed Ivana Trump asking for the last slice, to which Donald replied, Actually dear, youre only entitled to half, a play on the couples recent divorce. In 1995, Ringo Starr starred in a Pizza Hut commercial which also featured The Monkees.
Rush Limbaugh also starred in a Pizza Hut commercial the same year, where he boasts that nobody is more right than me, yet he states that for the first time he will do something wrong, which was to participate in Pizza Huts then eating pizza crust first campaign regarding their stuffed crust pizzas. Talk show host Jonathan Ross, co-starred in an ad with American model, Caprice Bourret. They were used to advertise the stuffed crust pizza, with Jonathan Ross saying Stuffed Cwust, to which is a play on Jonathans pronunciation of Rs.
Another UK ad shows British Formula One driver Damon Hill visit a Pizza Hut restaurant and order a pizza, with famous F1 commentator Murray Walker visiting with him, and narrating as though it was a Formula One race. As Hill is about to finish his meal, Walker, in a play on Hills 1994 1995 seasons where he was runner up in the Formula One World Championship both won by Michael Schumacher, shouts And Hill finishes second, again! at which Hill grabs Walker by his shirt and shakes him angrily, Walker proclaiming, in his usual tones, Hes lost it! Hes out of control!
Following Englands defeat to Germany on penalties in the semi-finals of Euro 96, Gareth Southgate, Stuart Pearce and Chris Waddle featured in an advert. The advert shows Southgate wearing a paper bag over his head in shame as he was the one, who missed the crucial penalty against the Germans. Waddle and Pearce, who both missed penalty kicks in Italia 90 are ridiculing him, emphasising the word miss at every opportunity. After Southgate finishes his pizza he takes off his paper bag, heads for the door and bangs his head against the wall. Pearce responds with, this time hes hit the post.
In 1997, former Soviet Union Premier Mikhail Gorbachev starred in a Pizza Hut commercial to raise money for the Perestroyka Archives. In recent years, Pizza Hut has had various celebrity spokespeople, including Jessica Simpson, the Muppets, andDamon Hill and Murray Walker. Recent commercials have Queen Latifah providing the voiceover. Also in 1997, Pizza Hut, reunited greatest of all time boxer Muhammad Ali with trainer Angelo Dundee in a sentimental made for Super Bowlcommercial. In 1999, the game Crazy Taxi for Sega Dreamcast featured Pizza Hut as one of the locations that players were able to drive to and drop off customers.
However, in the 2010 re-release of the game for Xbox Live and PlayStation Network, all of the product placement, including the Pizza Hut locations were removed.  Pizza Hut paid for their logo to appear on a Russian Proton rocket in 2000, which launched the Russian Zvezda module.  January 2003 saw Pizza Huts Adverts Slogan Called Eat. Laugh. Share. the Commercials are Created By Head Gear Animationas of January 2007 the New Commercial we called The 4 For All At The End of the Excitement Commercial. Hew Open and Closes the Pizza Hut Box to reveal an Underwater while saying ?
Se puede tener un Pizza Pan The Subtitles with the words Can you Have a Pan Pizza in it Early 2007 saw Pizza Hut move into several more interactive ways of marketing to the consumer. Utilizing mobile phone SMS technology and their MyHut ordering site, they aired several television commercials (commencing just before the Super Bowl) containing hidden words that viewers could type into their phones to receive coupons. Other innovative efforts included their MySpace Ted campaign, which took advantage of the popularity of social networking, and the burgeoning user-submission marketing movement via their Vice President of Pizza contest.
As of October 2009, Pizza Hut is advertising its WingStreet brand on a nationwide basis, having met its internal requirement of 80% of stores having the product available. Team jobs ? Team Member Jobs ? Server Jobs ? Delivery Driver Jobs ? Call Center Customer Representative Pizza Hut is committed to breakthrough innovation and the success of our employees. From our world class operations to our passionate customer mania philosophy and an incredible franchise system, this is one great place to work! So come see what its like to be with a global leader in the restaurant industry.
Youll find a fun, fast paced and supportive culture, where all of our success comes from our belief in people, and investing in you is our top priority. Working at Pizza Hut is about making hungry people happy. Itâ€™s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. Youâ€™ll experience new things, get recognized for your efforts and learn skills that last a lifetime.
Management Jobs ? Restaurant General Manager Jobs ? Assistant General Manager Jobs ? Shift Manager Jobs Pizza Hut is committed to breakthrough innovation and the success of our employees. From our world class operations to our passionate customer mania philosophy and an incredible franchise system, this is one great place to work! So come see what its like to be with a global leader in the restaurant industry. Youll find a fun, fast paced and supportive culture, where all of our success comes from our belief in people, and investing in you is our top priority. To eat. To laugh. To share.
Thatâ€™s why people come to Pizza Hut. Itâ€™s the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If youâ€™re an experienced restaurant or retail manager, think about a career with Pizza Hut. You know who you are a natural leader, you love putting together a winning team. Youâ€™re all about teaching new things and motivating the team to work together. At Pizza Hut, you can do all that â€“ and more. Here, you will work with experienced, fun people and you can expect training and growth, plenty of excitement, unique challenges and a world of opportunity. Youre it.
A BIG part of why were the team thats famous for a reason. As a Pizza Hut Manager, youll take the lead on shifts and ensure everything we do exceeds our customers expectations. Youll ensure everyone provides great customer service, and youll help out preparing and serving our freshly prepared products. YOU will be responsible for managing shifts and share responsibility for customer satisfaction, profit, sales and employee performance goals. You will be part of a lively, friendly culture and youll receive exceptional management training while still having the flexibility to do the things you enjoy outside of work.
Discover more about working with us, and learn about the great benefits and qualifications we offer. Have a look at our handy tips on writing an award winning CV and mastering that job interview. Look around our site, get a feel for what its all about, and apply for a career as a Pizza Hut Manager today. The Job Our two managerial positions work together. Restaurant General Manager Youll manage the smooth operation of your Pizza Hut, and take the lead in achieving customer satisfaction, profit, sales and employee performance goals.
Youll be a role model to your Shift Managers and Team Members motivating them and rewarding them and getting them to work together as one, big happy team. Youre in charge, and your decisions will directly impact the success of our business. Shift Manager As the right hand person to the Manager, youll assist in managing the smooth operation of the restaurant and share responsibility for achieving customer, profit, sales and employee performance goals. Youll be working closely with the Team Members and you will be responsible for leading them to ensure they all work together as one, big, happy team.
Youll allocate shift duties, ensure everyone follows all safety procedures and assist with the development and training of the team. As someone your team can look up to, youll provide them with coaching and support and champion our â€˜How We Win Together principles. What we look for We have developed a great culture at Pizza Hut and we look for people who can guarantee we stay the team thats famous for a reason. Youre the lively and approachable type able to get along and communicate easily with people at all levels.
Youre never short of a smile, you cope well under pressure, you thrive on a challenge and take exceptional pride in your appearance. We dont necessarily look for someone with Management experience well provide all the training you need, but we do want you to show some great leadership qualities. You need to be good with people, value customer service and product quality and enjoy the challenge of driving results. You value teamwork above all, because you know thats the best way to drive results. The Job As a Pizza Hut team member working in store, youll become a vital part of the team thats famous for a reason.
There are two main roles, and youll be likely trained in both Customer Service Youre the smiling face of Pizza Hut that serves our customers. You need to be Friendly with a great smile Enjoy interacting with customers Confident with handling cash Food Preparation Youre behind the scenes preparing of our great products. Youll be responsible for Making great tasting products Food preparation Food safety Having fun with some great people! What we look for Besides being a team player who enjoys working in a fast paced environment, there are other things that will help you in being a successful member of the Pizza Hut team.
You will need to take pride in your appearance, have loads of energy, be on time, be organised and willing to help keep our Pizza Hut stores clean and tidy. You also always keep in mind our work standards around cleanliness, hospitality, product and speed of service. Our customers are important to us, and well give you all the training you need to provide them with the great service and products theyve come to expect from the team thats famous for a reason. We believe in our people, and we know that YOU will get a lot out of working with US. The Benefits
Flexibility -Flexible hours mean you dont have to put your life on hold. That way we make work a great experience too. Fun Friends Making new friends and having fun is just something we do. Life Skills Youll get a taste of the â€˜real world and learn new ways to cope and get on in a supportive and friendly environment. Making Your Mark You will have the opportunity to make as much of your career as you want. Some of our Store Managers have even gone on to become franchisees owning their own Pizza Hut store. Work Life Balance -Flexibility is the key to our culture. At Pizza Hut we work to live.
Discounts As a Pizza Hut employee, you will receive discounts on various Pizza Hut products. Reward Recognition This is a big part of our Pizza Hut culture, and you will see that we find plenty of reasons to celebrate achievement. For Managers, we know your work needs to be challenging, rewarding and it needs to lead somewhere. We recognise individual contribution and reward accordingly. And, we offer exceptional training and qualifications to help you achieve the career you want. Your Training Well train you up, so that youve got the skills and confidence to do a great job.
Youll also discover many advancement opportunities along the way. Well always encourage you to continually learn and develop new skills abilities that could soon take you to a management position. For Managers, the training and skills acquired through Pizza Hut will be a great benefit to you now and in the future. We offer exceptional management training as you progress through the management ranks. You can also complete a Food Safety Supervisor certificate and, depending on your level of ambition and experience, traineeships may be available which offer structured training leading to a Nationally Recognised Qualification.
There are a couple of qualifications available for managers: Certificate III Retail Supervision For those aspiring to become a Shift Manager Certificate IV Retail Management For up and coming Store Managers Q. What career opportunities are available at Pizza Hut? You can work in customer service, food preparation, or as a delivery driver or call centre operator (Brisbane only). You will receive on-the-job training and cross-training if you are interested in progressing your career. You could also be given the opportunity to complete a Retail Traineeship leading to a Nationally Recognised Qualification.
Your Manager will be able to provide further information. Q. What happens if I cant make a shift? You should contact your Store Manager as soon as possible to let your team know you cant make the shift. Q. What hours will I work? Depending on the role, the number of hours that an employee works will vary. A full-time employee will work a minimum of 38 hours per week, whereas a part-time employee will work the hours they are contracted to work. For casual employees there is no guarantee of hours, so the hours can vary according to business demand from 0-38 hours per week.
Cause and effect diagram
What is a Cause-and-Effect Diagram?
A cause effect diagram is a simple but very effective tool that helps to identify, sort, and display potential or real causes of a specific problem or quality characteristic. It can also be used to graphically illustrate the relationship between a given outcome and all the factors that influence the outcome. Because of its function of relating causes to their effect, it is referred to as acause-and-effect diagram. It is also called afishbone diagrambecause the design of the diagram looks much like the skeleton of a fish. It is also known asIshikawa diagrambecause it was invented by Dr. Kaoru Ishikawa (1915-1989), a Japanese consultant, and father of the scientific analysis of causes of problems in industrial processes. He first used this diagram in 1943 at Kawasaki Steel Works Cause-and-Effect Diagram is a tool that helps identify, sort, and display possible
causes of a specific problem or quality characteristic (Viewgraph 1). It graphically
illustrates the relationship between a given outcome and all the factors that influence
the outcome. This type of diagram is sometimes called an Ishikawa diagram
because it was invented by Kaoru Ishikawa, or a fishbone diagram because of the
way it looks.
When should a team use a Cause-And-Effect Diagram?
Use cause effect diagram when you want:
To identify the possible causes or the basic reasons, for a specific effect, problem, or condition.
To sort out and relate some of the interactions among the factors affecting a particular process or effect.
To analyze existing problems so that corrective action can be taken Constructing a Cause-and-Effect Diagram can help your team when you need to
Identify the possible root causes, the basic reasons, for a specific effect,
problem, or condition.
Sort out and relate some of the interactions among the factors affecting a
particular process or effect.
Why should we use a Cause-and-Effect Diagram?
A cause effect diagram helps to determine the causes of a problem or quality characteristic using a structured approach. It encourages group participation and utilizes team knowledge of the process. It uses an orderly, easy-to-read format to diagram cause-and-effect relationships. It increases knowledge of the process by helping everyone to learn more about the factors at work and how they relate. It indicates possible causes of variation in a process and identifies areas where data should be collected for further study.
A Cause-and-Effect Diagram is a tool that is useful for identifying and organizing the
known or possible causes of quality, or the lack of it. The structure provided by the
diagram helps team members think in a very systematic way. Some of the benefits
of constructing a Cause-and-Effect Diagram
Helps determine the root causes of a problem or quality characteristic
using a structured approach.
Encourages group participation and utilizes group knowledge of the
Uses an orderly, easy-to-read format to diagram cause-and-effect
Indicates possible causes of variation in a process.
Increases knowledge of the process by helping everyone to learn more
about the factors at work and how they relate.
How do we develop a Cause-and-Effect Diagram?
When you develop a Cause-and-Effect Diagram, you are constructing a structured,
pictorial display of a list of causes organized to show their relationship to a specific
effect. Viewgraph 3 shows the basic layout of a Cause-and-Effect Diagram. Notice
that the diagram has a cause side and an effect side. The steps for constructing and
analyzing a Cause-and-Effect Diagram are outlined below.
The application of cause-and-effect diagrams to the evaluation of thermodynamic data from UV-Vis absorption spectroscopic analysis is demonstrated. The contributions of measurement uncertainty identified from a cause-and-effect diagram are implemented into a Monte Carlo procedure based on the threshold bootstrap computer-assisted target factor analysis (TB CAT). This algorithm aims at an improvement of data comparability and accounts for non-normality, spectral, residual and parameter correlation as well as random noise in target factor analysis. The ISO Type-B measurement uncertainties are included into the process by normally distributed random numbers with specified mean values and dispersions. The TB CAT procedure is illustrated by a flow diagram and a case study of Nd(III) complexation by picolinic acid N-oxide (pic NO) in aqueous solution. Using 12 experimental spectra as input data, the single component spectra and the formation constant 1g betaML of the Nd(pic NO)2+ species are obtained together with the respective probability density distributions. The role of the cause-and-effects approach on the further development of chemical thermodynamics is discussed
Identify and clearly define the outcome or EFFECT to be analyzed
Decide on the effect to be examined. Effects are stated as particular quality
characteristics, problems resulting from work, planning objectives, and the like.
Use Operational Definitions. Develop an Operational Definition of the effect to
ensure that it is clearly understood.
Remember, an effect may be positive (an objective) or negative (a problem),
depending upon the issue thats being discussed.
Using a positive effect which focuses on a desired outcome tends to foster
pride and ownership over productive areas. This may lead to an upbeat
atmosphere that encourages the participation of the group. When possible,
it is preferable to phrase the effect in positive terms.
Focusing on a negative effect can sidetrack the team into justifying why the
problem occurred and placing blame. However, it is sometimes easier for
a team to focus on what causes a problem than what causes an excellent
outcome. While you should be cautious about the fallout that can result
from focusing on a negative effect, getting a team to concentrate on things
that can go wrong may foster a more relaxed atmosphere and sometimes
enhances group participation.
Identify, clearly state and agree on the effect or the problem to be analysed. A problem can be defined as a discrepancy between existing and a desired state of affairs. A problem exists when there is a difference between what should be and what is; between the ideal and the actual situation. Identifying a very clearly defined and specific problem is the first critical step to successfully implementing any problem-solving process. A symptom differs from a problem in that the symptom is an evidence of the existence of a problem
Place a white board or flipchart where everyone could clearly see it.
Draw a box containing the problem or effect to be analyzed, on the right side of the board with a horizontal spine.
Add main categories of possible causes of the problem. Causes in a cause effect diagram are frequently arranged into the following categories:
The 6 Ms:Machine, Method, Materials, Measurement, Manpower and Mother Nature (Environment) (recommended for manufacturing industry).
The 8 Ps: Price, Promotion, People, Processes, Place / Plant, Policies, Procedures Product (recommended for administration and service industries).
The 4 Ss: Surroundings, Suppliers, Systems, Skills (recommended for service industries).
The Processes: Process 1, Process 2, Process 3 and so on.
CAUSE EFFECT DIAGRAMS Cause and effect diagrams are very simple. The basic concept of a cause and effect diagram is to generate a fishbone diagram where all the causes of a problem against the effect (the effect is the fishes head with all the scales of the fish being the causes)
Cause and effect diagrams are best generated in brain storming sessions, when you are talking to the operators about making improvements. You can use them to view historical attempts at solving quality issues have worked out, get the operators involved, see if your proposals for improvement will work or not.
Cause and effect diagrams are useful; a lot of organizations do use the diagrams on quality control documents such as concession sheets where a cause and effect diagram must be completed every time there is any defective material. These diagrams would then be analyzed on a regular basis, to bring about improvements in product build.
FUTURE STATE Develop a future state where you want your business to develop. By mapping the process, we should identify areas for improvement. By looking at rank order we observe further areas for improvements. Using cause and effect diagrams we see what has worked and what has not. The final state is to review and apply all we have learnt to how we get to where we want to be.
There are numerous other methods for analyzing your business for improvement, the above examples are for illustration purposes only, please be sure to read other quality publications.
The major underlying principle in all quality management systems, is to understand what causes errors in business and try to rectify and prevent them occurring again.
Errors can be attributed to:
Poor training, which leads to mis-understanding and lack of perception.
Production cycle based upon the use of time saving measures which result in poor product quality.
Incorrect procedures covering the entire production cycle, rather than specific processes.
Employee intentional action (as a result of poor labour relations, motivation, etc).
What quality systems aim to achieve by a reduction in errors:
Proper identification of production process.
Understanding how errors arise, and what could happen.
Put measures in place to prevent the errors occurring again.
Having unstable processes in the production cycle leads to high levels of non-conforming material, which in itself leads to greater waste in the work place and lack of teamwork. Extensions to this are that your business will find itself having little or no direction, reduced profits due and lots of angry customers.
Brassard, M. (1988). The Memory Jogger, A Pocket Guide of Tools for
Continuous Improvement, pp. 24 29. Methuen, MA: GOAL/QPC.
Department of the Navy (November 1992). Fundamentals of Total Quality
Leadership (Instructor Guide), pp. 6-25 6-29. San Diego, CA: Navy Personnel
Research and Development Center..
Ishikawa, Kaoru (1968). Guide to Quality Control. Tokyo, Japan: Asian
U.S. Air Force (Undated). Process Improvement Guide Total Quality Tools for
Teams and Individuals, p. 33. Air Force Electronic Systems Center, Air Force
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